Wednesday, June 21, 2017
Grand Rapids, MI - Forklifts of Michigan, an industry leader in material handling equipment and service, has been recognized by UniCarriers of Americas as a silver level winner of the Aftermarket Excellence Program. This program is designed to reward and recognize those dealers who have achieved the highest standards of aftermarket service. Continue to Expect More with Forklifts of Michigan.
The Aftermarket Excellence Program challenges UCA dealers to achieve the high performance benchmarks across eight unique categories, which include business planning, employee training, factory support, and customer satisfaction. Each category has a maximum point value that dealers can earn and the AEP offers a potential of 117 points in order to reach four possible award levels: Bronze, Silver, Gold, or Platinum. The end-result provides dealers with higher service margins, improved parts sales, more efficient work order processing, secured customer loyalty, and in-turn, greater and sustained profitability.